CRISIS & EMERGENCY POLICY

IMPORTANT NOTICE

Let’s Broach is NOT an emergency mental health provider or suicide intervention service.

1. NO EMERGENCY RESPONSE GUARANTEE

Messages sent through:

• WhatsApp,
• email,
• website forms,
• social media,
• appointment systems

may not receive immediate responses.

Therapists may not be continuously available.

2. NOT SUITABLE FOR CRISIS SITUATIONS

Services are not appropriate for:

• active suicide risk,
• self-harm emergencies,
• psychiatric hospitalization needs,
• violent emergencies,
• severe psychiatric destabilization,
• immediate crisis intervention.

3. IF YOU ARE IN CRISIS

If you are:

• suicidal,
• self-harming,
• in immediate danger,
• unable to maintain personal safety,
• experiencing psychiatric emergency,

please immediately contact:

• local emergency services,
• nearest hospital,
• suicide prevention helplines,
• trusted emergency contacts,
• emergency psychiatric providers.

Do not rely solely on digital communication with Let’s Broach during emergencies.

4. INTERNATIONAL CLIENTS

International clients acknowledge:

• emergency systems vary globally,
• therapists may not access local emergency systems,
• response limitations exist across borders.

Clients remain responsible for identifying local emergency resources.

5. EMERGENCY CONTACT INFORMATION

Clients may be asked to provide:

• emergency contacts,
• current location,
• local emergency resources.

This information may be used if serious safety concerns arise.

6. CONFIDENTIALITY EXCEPTIONS

Where serious safety concerns arise, confidentiality may be limited to:

• contact emergency services,
• notify emergency contacts,
• facilitate safety intervention,
• comply with legal obligations.

7. THERAPIST DISCRETION

Let’s Broach reserves the right to:

• pause services,
• refer clients elsewhere,
• recommend hospitalization,
• discontinue treatment where clinically necessary.