Privacy Policy

Effective Date: 17th October 2020
Last Updated: 8th May 2026

Welcome to Let’s Broach (“Company”, “Practice”, “We”, “Us”, “Our”).

Let’s Broach is a private mental health and emotional wellness practice offering counselling, psychoeducation, teletherapy, emotional support, relationship counselling, trauma-informed support, mindfulness-based interventions, and related wellness services through online and digital platforms.

We recognize that mental health information is highly sensitive and personal. Protecting the confidentiality, dignity, autonomy, and privacy of individuals who access our services is one of our highest priorities.

This Privacy Policy explains:

how we collect personal and sensitive information,
how such information is used,
how it is protected,
circumstances under which it may be disclosed,
your rights relating to your data,
and the limitations associated with online counselling and digital communications.

By accessing our website, booking sessions, communicating with us, or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

BUSINESS DETAILS

Business Name: Let’s Broach
Business Type: Private Mental Health Practice
Website: https://letsbroach.com
Email: priyamvada.srivastava@letsbroach.com
Phone/WhatsApp: +91-9654100881
Address: Gulshan Vivante, Sector 137, Noida, India

Jurisdiction: Noida Courts / Delhi Courts

LEGAL & REGULATORY FRAMEWORK

We attempt to align our practices with applicable laws and ethical standards, including but not limited to:

Indian Laws

Digital Personal Data Protection Act, 2023
Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Mental Healthcare Act, 2017
Applicable telehealth and ethical counselling principles

International Privacy Principles

Where reasonably applicable, we also attempt to follow internationally recognized privacy and confidentiality principles including:

GDPR-aligned privacy principles
internationally accepted counselling confidentiality practices
secure handling of sensitive health information

Users accessing our services internationally acknowledge that services are operated from India and information may be processed in India.

SCOPE OF THIS POLICY

This Privacy Policy applies to:

website visitors,
prospective clients,
therapy/counselling clients,
workshop participants,
consultation participants,
individuals contacting us through forms,
communication through WhatsApp, email, phone calls, or video platforms.

This Policy applies whether services are provided:

online,
digitally,
by phone,
through telehealth platforms,
or through future physical locations if applicable.

INFORMATION WE COLLECT

We may collect several categories of personal and sensitive information.

Personal Information

Including but not limited to:

full name,
age,
gender identity,
phone number,
email address,
residential location,
emergency contact information,
timezone information,
communication preferences.

Sensitive Mental Health Information

During therapy or counselling, clients may voluntarily disclose highly sensitive personal information, including:

emotional difficulties,
relationship concerns,
trauma history,
family history,
abuse disclosures,
stress and anxiety concerns,
depressive symptoms,
behavioural patterns,
psychiatric history,
medications,
wellness assessments,
personal reflections,
identity-related information.

Such information may be considered sensitive personal data under applicable law.

Session Notes & Clinical Documentation

We may maintain:

therapy notes,
intake forms,
treatment planning notes,
progress documentation,
scheduling history,
communication logs,
administrative records.

These records are maintained for continuity, ethical practice, safety, and legal compliance purposes.

Sessions are not routinely recorded.

Technical Information

When users access our website, we may automatically collect:

IP address,
browser information,
device identifiers,
cookies,
analytics data,
website usage patterns,
referral URLs,
interaction timestamps.

Payment Information

Payments may be processed via:

UPI,
account transfer,
payment gateways,
third-party banking systems.

We do not intentionally store complete financial credentials.

PURPOSES OF DATA COLLECTION

We collect and process information for purposes including:

providing counselling services,
scheduling appointments,
client communication,
crisis assessment,
continuity of care,
maintaining therapy records,
referral coordination,
legal compliance,
billing and payment processing,
internal administration,
website security,
analytics and improvement,
fraud prevention,
safeguarding therapist and client safety.

We collect only information reasonably necessary for legitimate professional purposes.

CONFIDENTIALITY OF THERAPY

Mental health confidentiality is a foundational principle of our services.

Information shared during counselling is generally treated as confidential.

However, confidentiality is not absolute and may be limited where disclosure is:

legally mandated,
ethically necessary,
or reasonably required for safety purposes.

Confidentiality may be limited in situations involving:

imminent risk of self-harm,
suicide risk,
risk of harm to others,
child abuse,
elder abuse,
abuse reporting obligations,
court orders,
legal investigations,
emergency intervention requirements.

Where appropriate and legally permissible, clients may be informed before disclosure occurs.

ONLINE COUNSELLING & TELEHEALTH RISKS

Clients acknowledge and accept that teletherapy and online counselling involve inherent limitations and risks, including:

unstable internet connectivity,
cybersecurity risks,
unauthorized access,
limitations in emergency response,
identity verification limitations,
communication misunderstandings,
reduced effectiveness compared to in-person care in certain situations.

Absolute confidentiality over internet systems cannot be guaranteed.

Users are encouraged to:

use private internet connections,
use secure devices,
avoid public Wi-Fi,
attend sessions from confidential environments.

WHATSAPP, EMAIL & DIGITAL COMMUNICATION

Clients may communicate through:

WhatsApp,
email,
phone calls,
appointment reminders.

These platforms may not always be fully encrypted or medically secure.

By choosing these communication methods, clients acknowledge:

possible delays,
confidentiality limitations,
cybersecurity risks,
accidental disclosures.

Emergency communication should not rely solely on these channels.

INTERNATIONAL CLIENTS

Let’s Broach provides services worldwide where legally permissible.

International users acknowledge:

services are operated from India,
Indian law may apply,
local regulations in their jurisdiction may differ,
they are responsible for ensuring legality of counselling services in their jurisdiction.

Cross-border counselling may involve additional legal and emergency limitations.

CHILDREN & MINORS

Services are primarily intended for adults.

Minors may access services only:

with lawful guardian consent,
subject to therapist discretion,
and where legally permissible.

Additional verification and documentation may be required.

DATA RETENTION

Information may be retained for:

continuity of therapy,
legal compliance,
professional recordkeeping,
ethical obligations,
tax and accounting purposes,
dispute resolution,
safety management.

Retention periods may vary depending on:

jurisdiction,
professional obligations,
nature of services provided.

Information may later be securely deleted or anonymized.

DATA SECURITY

We implement reasonable safeguards including:

password protection,
restricted access,
administrative controls,
secure communication practices,
encrypted platforms where reasonably available.

However, no digital system can guarantee complete security.

Users acknowledge and accept inherent cybersecurity risks.

THIRD-PARTY SERVICES

We may rely on third-party providers including:

hosting providers,
analytics services,
payment processors,
communication tools,
telehealth platforms.

We are not responsible for:

independent privacy practices,
third-party outages,
external cybersecurity incidents.

Users should independently review third-party terms and privacy practices.

COOKIES & ANALYTICS

Cookies may be used for:

improving functionality,
website analytics,
remembering preferences,
security,
traffic monitoring.

Users may disable cookies through browser settings, though some functionality may be affected.

USER RIGHTS

Subject to applicable law, users may request:

access to personal data,
correction of inaccurate information,
withdrawal of consent,
communication restrictions,
deletion requests where legally permissible.

Certain information may be retained where legally or ethically required.

Requests may be submitted to:
priyamvada.srivastava@letsbroach.com

LIMITATION OF LIABILITY

To the fullest extent permitted by law:

Let’s Broach does not guarantee uninterrupted services,
therapy outcomes cannot be guaranteed,
digital systems may experience failures,
online confidentiality cannot be guaranteed absolutely.

Let’s Broach shall not be liable for:

indirect damages,
emotional distress claims,
data loss,
technology failures,
third-party breaches,
client decisions based on counselling.

INDEMNIFICATION

Users agree to indemnify and hold harmless Let’s Broach and associated professionals against claims arising from:

misuse of services,
unlawful conduct,
false information,
violation of terms,
unauthorized sharing or recording of sessions.

GOVERNING LAW

This Privacy Policy shall be governed by Indian law.

Jurisdiction:
Noida Courts / Delhi Courts

POLICY MODIFICATIONS

We reserve the right to update this Privacy Policy at any time.

Updated versions will be published on the website.

Continued use of services constitutes acceptance of revised policies.

CONTACT INFORMATION

Let’s Broach
Email: priyamvada.srivastava@letsbroach.com
Phone: +91-9654100881
Address: Gulshan Vivante, Sector 137, Noida, India